FAQs

What is a Chiropodist?

A Chiropodist is a primary health care provider educated exclusively in the assessment, treatment and prevention of foot and foot related disorders. Chiropodists provide patients with complete nail and skin care, perform nail and soft tissue procedures under local anaesthetic, and prescribe, dispense and fit patients with custom foot orthotics and/or orthopedic footwear

What is the difference between a Chiropodist and Podiatrist?

Chiropodists have been educated and trained in Ontario where as Podiatrists have been educated and trained outside of Canada. The two terms are used fairly interchangeably and both are they only regulated foot health professionals in Ontario.

Are Chiropody services covered under OHIP?

Products and services rendered by a Chiropodist are covered by many Extended Health Care Insurance plans offered by employers (similar to physiotherapy and massage therapy coverage), but are no longer covered by OHIP. Additionally programs such as ODSP and the department of veterans’ affairs (DVA) often provide reimbursement of Chiropody services.

How do know if Chiropody products or services are covered by my Extended Health Insurance plan?

Extended Health Insurance plans vary by employer as to the specific products or services covered under the plan. We strongly recommend that you contact your insurance provider or speak to your HR department to determine the scope of your coverage and eligibility for Chiropody services. In addition to Chiropody services, many Extended Health Insurance plans will provide coverage for custom orthotics, orthopedic or custom made shoes. If you are hesitant to contact your insurance provider, we would be glad to assist you obtaining this information.

Can you bill my health insurance company directly?

Most Extended Health Insurance Providers do not allow for direct claim submissions and require that you make payment in full for any services rendered or products dispensed. However, each Health Insurance provider has their own policies and procedures with regards to claim submission. It is in your best interest to clarify your plan details regarding claim submission.

Are Orthopedic Shoes covered by my Insurance provider?

Claims for orthopedic footwear have become increasingly restricted by many insurance providers. The best way to determine if you will be covered for your orthopedic footwear claim is to have an estimate prepared for you by registered Chiropodist following a biomechanical exam and gait analysis. The estimate will include the make and model of the shoes, the reason the shoes have been prescribed and the estimated cost. Once your insurance provider has reviewed the estimate, you will receive a notification as to whether or not they will cover the orthopedic footwear. An estimate may not always be required, but is highly recommended.

At the Mount Joy Foot Clinic & Orthotic Centre, we carry several orthopedic footwear options including, Dr. Comfort Shoes, Aetrex, Apex, Orthofeet and Drew. Contact us today to schedule an assessment and have an estimate prepared for you.

Do I need to schedule an appointment?

An appointment is not required. At the Mount Joy Foot Clinic & Orthotic Centre, we always welcome and appreciate walk-ins. However, in order to ensure a complete assessment and treatment of your foot and ankle problems, we recommend that you schedule an appointment.

Do I need a referral to see a Chiropodist?

No. Referrals from a physician or another health care provider are not necessary, you may simply contact the Mount Joy Foot Clinic & Orthotic Centre to schedule an appointment or fill out our appointment request online. You are also welcome to visit and take a tour of the clinic.

Do you have evening or weekend appointments available?

Yes. The Mount Joy Foot Clinic & Orthotic Centre understands that your schedules can be very busy. We offer evening appointments Monday through Thursday and are available every Saturday. Schedule adjustments and clinic closures can are available when you call the clinic.

What should I expect at my initial consultation?

Your initial consultation consists of completing a medical history form and office policy and consent form. This is reviewed by the Chiropodist and discussed in more detail with you. A complete foot and ankle assessment in conducted and then the appropriate treatment options are discussed and provided. A follow up will be scheduled as deemed necessary for your problem.